How can we improve WHMCS?

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WHMCS Admin Child Theme support

Make the WHMCS Admin Theme supported by using Child Themes, same way as client area themes and orderforms.


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Expanding on this idea a little more, you could provide customers the option to choose which SMS notifications they would wish to receive... i.e. The payment was unsuccessful
Taking it a little further you could allow clients to choose which SMS alerts they'd like to receive... ie Payment failed, login in notification, invoice generated, password changed etc. That way they can opt-in to what's important to them without being overrun by alerts.