How can we improve WHMCS?

We frequently use the ticket status toggle that's next to the subject in the admin area.

However, if you use that to set a ticket in progress (which is the most common use/example for this), then go to make some other changes to the ticket, like assign it to a client under the Options tab, and you forget to also set the status there, the status changes back to what it was previously.

I'd like to have the ticket status drop-down locations synced, so that when you change it in the subject area, it automatically switches the UI element for it in the Options tab as well.

This way when you go to change other options, like assign it to a client or change its department or CC list, you don't also have to remember to change the status there too.