How can we improve WHMCS?

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Support Ticket Escalations improvement

Behnam shared this idea 8 years ago
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1 Comment

2 Votes

Hello

please add this useful options to "Support Ticket Escalations" .

1- add reply if contain phrase
2- add reply if ticket opened by customer . because when admin open a ticket no need to add robots reply !
3- add reply only one time ! because clients dont like to robots reply many times in tickets

Thanks

1 Comment

sol2010 commented 28th July 22

YES to this one: 3 - add reply only one time ! Yes, it would be good if we could specify "x" number of times .

How can we improve WHMCS?

Support Ticket Escalations improvement

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