So very glad to see the new native SLACK integration for WHMCS. For the last few years we have been using the Anveto solution which was no longer being maintained.
We would like to see the following added as feature is possible.
1. Client - Show Company name instead of main profile contact.
Presently when a ticket is updated, it shows the Profile contact only with no mention of the company name.
2. Allow for the sharing of the entire message, update, note, etc so the admin team can see the update without the need to login. This was the default functionality of the Anveto solution and acted more like a WHMCS ticket feed which was awesome.
The current notification simply states a ticket was updated, note added, etc.
Thanks for the consideration and this much needed integration.