Instead of having this gobal option per administrator user:
"Support Tickets Notifications [ ] Tick this box to receive email notifications when new tickets are opened or responded to"
It would be useful to have this check box for every department.
There are two reasons for this:
- the billing staff usually also handles all sorts of simple administrative tasks and they need to be able to see all tickets, though there's no need to be notified on every support ticker reply
- customers may also write to the support email address for billing stuff
This way billing staff would see all tickets, but only get notifications for billing tickets.