Send billing-related emails to Billing contact only (if exists)
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VT Dev shared this idea 4 years ago
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If a Billing contact has been defined, any billing related mail should only go to that person.
Especially with bigger companies, but more and more with the smaller companies aswell, they have a dedicated address for billing / invoicing related E-mail.
We or they define it as such in the system, but to their (and our) surprise the main contact is still receiving all billing E-mail aswell and they find this very annoying as well as that it doesn't help clarity or streamlining payment of the invoices.
When a billing contact has been defined (or another contact that has billing ticked aswell), that contact should get billing related issues, and the main contact shouldn't anymore.
Especially with bigger companies, but more and more with the smaller companies aswell, they have a dedicated address for billing / invoicing related E-mail.
We or they define it as such in the system, but to their (and our) surprise the main contact is still receiving all billing E-mail aswell and they find this very annoying as well as that it doesn't help clarity or streamlining payment of the invoices.
When a billing contact has been defined (or another contact that has billing ticked aswell), that contact should get billing related issues, and the main contact shouldn't anymore.
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In the new 7.10 there is a solution for this via the new Client Email Preferences:
https://docs.whmcs.com/Version_7.10.0_Release_Notes#Client_Email_Preferences