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  4. Read from the api custom fields for department in support tickets.

Read from the api custom fields for department in support tickets.

  • Jose Manuel Nuñez shared this idea 2 years ago
  • Developers
  • 12 Comments


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It would be interesting to be able to obtain the value of the custom fields of a department for a support ticket from the api

12 Comments

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Morris Kerr commented 1 week ago
This seems like a practical suggestion, especially for users or developers who want to integrate additional data into their support systems. https://lowsadventures.com
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sasiya commented 2 weeks ago
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Vardan Antone commented 2 months ago
Thanks Jose.

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James Harlow commented 6th September
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James Harlow commented 6th September
I agree, that would be really useful! It’s similar to <a href="https://agar.io">agario</a>", where having access to key details helps you strategize better. Being able to obtain the value of custom fields for a department from the API would give more flexibility and improve the management of support tickets.
James Harlow commented 6th September
mindsodding commented 9th August
Send a request to the API endpoint to retrieve the support ticket details. You would typically specify the ticket ID or other parameters to filter the results. https://geometrydash-game.io
villagetunic commented 20th June
I completely agree that having the ability to retrieve the value of department-specific custom fields in support tickets using the API would be quite helpful. Regrettably, not all ticket systems for assistance provide this feature explicitly. https://gorillatag.io/