How can we improve WHMCS?

In the latest version of the iOS app, iWHMCS, we have no ability to insert predefined replies into support tickets, which is really very important, and a big reason I purchased the addon and carry the app with me.

There is another Feature Request containing multiple requests in one, which does contain this request, however I'm submitting this one to break it into its own request so votes are non-contingent on the other requests in that one.