How can we improve WHMCS?

It is honestly remarkable that in 2026 this is still missing from WHMCS.

This request is nearly a decade old, and the ability to paste or insert an image inline is not an exotic feature anymore. It is basic functionality in virtually any modern support/ticketing editor.

Screenshots are an essential part of technical support. When explaining multiple issues or walking a client through something, images need to appear inline with the text they relate to. Saving every screenshot to disk, uploading it as an attachment, and then telling the customer which attachment corresponds to which paragraph is an absurd workflow for something that should be as simple as Cmd/Ctrl+V.

Even incoming emails containing inline screenshots aren’t handled particularly well because the context between the image and surrounding text can be lost when images become attachments.

WHMCS is software specifically designed for companies providing technical services and support. Its ticket editor should support:

• Pasting images directly from the clipboard
• Drag-and-drop image insertion
• Uploading and inserting an image inline
• Proper rendering of those images in both the ticket and outgoing HTML email

This isn’t a niche feature request anymore. It’s basic support-desk functionality.

Nearly ten years is long enough. Please give the WHMCS ticket editor the ability to handle screenshots like a modern editor.

I agree. That could be a really time saving add

This would be a very welcome addition. I use support pal in one business and WHMCS ticket system in another - and one massive advantage is being able to paste images directly into the ticket. It saves so much time when doing screenshots.