Pagination for Long Tickets
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Sohail Ahmed shared this idea 3 months ago
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Hello,
We've observed that when a ticket has been active for long periods and accumulates many messages, it slows down the backend because large amounts of text data have to be fetched from the database. To improve performance, we can split the ticket into different pages.
The same issue can be noticed on the front end as well.
We've observed that when a ticket has been active for long periods and accumulates many messages, it slows down the backend because large amounts of text data have to be fetched from the database. To improve performance, we can split the ticket into different pages.
The same issue can be noticed on the front end as well.
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