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Notify clients before their account is automatically deleted

  • Dennis Skov Hermannsen shared this idea 4 years ago
  • Automation
  • 4 Comments


45 Votes
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From the Automation settings, we can specify if WHMCS should automatically delete clients after X number of months.
This is a great feature but it needs to notify the client before deleting their account.

A lot of companies will send an email to the client a month before their account is due to be deleted, notifying them that if they do not use their account within the next 30 days, their account will be deleted.

I don't see why WHMCS shouldn't do this.

4 Comments

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farmans commented 3 hours ago
Sending a reminder before automatic deletion should be a standard feature. It’s a simple way to improve user experience and avoid losing clients who might still want to keep their accounts active.

Many gambling websites https://crashcatalog.com/ already follow this approach, and it definitely feels more professional and user-friendly.
George Kidwelly commented 14th November 25
Testing automatically is very hard. This could be a bug; please tell the manager about it. In Scratch Games, every minute is a trip to find something fun and new https://scratchgamesonline.io
Giancarlo Vargas commented 6th June 23
+1
Lee Kitching commented 26th January 22
Agree, this would be an excellent addition to the functionality.