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MaxMind module should process Accept Custom Rules

  • Maxer Host shared this idea 1 year ago
  • Automation
  • 4 Comments


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On a MaxMind account you can create custom rules to accept or reject orders, for example you could reject all orders from France or you could accept all orders from Germany.

Text in the WHMCS MaxMind module explains: "Additional rules can be created within your MaxMind account to apply automated fraud check filtering based on rules and criteria you define."

However there's one caveat: WHMCS only processes the "Reject rules" and completely ignores the "Accept rules".

The WHMCS documentation explains:
"Custom Rules can be used to reject an orders based on a combination of rules you setup. Custom Rules can be created and managed from within your MaxMind account, more information is available in the Custom Rules documentation. Accept Custom Rules have no effect on the order status." (source: https://docs.whmcs.com/MaxMind)

It would be very useful for our business if WHMCS would recognise the accept rules on our MaxMind account. We have accept rules for good reason and right now there are orders being flagged as fraud which we'd like to see accepted.

4 Comments

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WHMCS does not process MaxMind Accept Custom Rules. Per the WHMCS documentation, only Reject rules affect the order status; Accept rules are ignored and are informational only. This is expected behavior in the current MaxMind module, so orders flagged by WHMCS rules or score thresholds won’t be overridden by MaxMind accept rules. Any acceptance logic has to be handled within WHMCS itself or via manual review / custom hooks. https://fnaf-2.com
This resulted in many orders that MaxMind deemed valid under our internal Accept rules still being automatically flagged as fraudulent by WHMCS. https://driftboss1.com
It is important to our business that WHMCS understands and accepts the Accept Rules, as these rules are built on real data and help clearly differentiate between good and risky customers.
The MaxMind module in WHMCS should support both Accept and Reject Custom Rules to maximize fraud prevention. Currently, only Reject Rules are processed, leaving Accept Rules ineffective. By utilizing these features, businesses can tailor order acceptance to suit their needs. In addition, while waiting, players can explore Infinite Craft, where creativity and strategy come together for a fantastic gaming experience. Improved functionality in WHMCS will enhance automated order management and overall efficiency.
https://infinitecrafts.io