This is regarding the Live Chat & Visitor Tracking Addon: https://marketplace.whmcs.com/product/34
The stated features are:-
Featuring benefits including automatic client detection, loginshare, shared access to WHMCS predefined responses, integrated logging of chat transcripts and more.
I checked with WHMCS's support on whether this includes the ability to restrict some of the Departments to clients who are logged in to WHMCS only and I'm told that this is not an option and to open a feature request here.
So I'm opening this feature request with the hope that this can be implemented ASAP since all the necessary ingredients are already there (automatic client detection, loginshare, shared access to predefined response) so this shouldn't be hard to implement at all.
What I want to see is just a simple restriction where some Departments in Live Chat requires clients to be logged in before they can start the chat, which is no different to the way a support ticket is submitted.