Below are a few things I would love to see in the new ios App:
1 - The ability to use pre-defined replies in ticket response. This was a feature in the old iWHMCS and for mobile tickt replies it's quite crucial to be able to reply using a pre-defined reply instead of typing out an entire message on a mobile device.
2 - The ability to assign/flag tickets to a specific staff member.
3 - The ability to add notes to a ticket (this was also on the old iWHMCS)
The above 3 would make a huge difference and would really help enhance the app and it's functionality.