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Is there a way to export all of our ticket content for consumption by an AI engine.

  • Peter D'Agosta shared this idea 1 year ago
  • Integrations
  • 3 Comments


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Is there a way to export all of our ticket content for consumption by an AI engine to be used for analytics to help us learn use of terms used, and analytics on commonality, frequency, urgency, etc. of ticket content.

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VictorLott commented 2 weeks ago
I find this idea intriguing! However, what are the potential privacy concerns when exporting ticket content? Could there also be challenges in ensuring the AI accurately interprets and utilizes that data effectively? I'm curious to hear more thoughts on balancing innovation with security. https://spacewavesgame.io
VictorLott commented 2 weeks ago
Official Response
WHMCS commented 18th March 25
Hi Peter,
All the data is WHMCS is stored in the MySQL database on your server. For ticket data you'd need to consume the tbltickets and tblticketreplies tables.

Would that meet your needs, or is there a particular format of data required for import into AI systems?