How can we improve WHMCS?

see here: https://whmcs.community/topic/302708-addon-for-auto-release-module/

needs to be improved so that information about the service/manual task required can be added to the ticket.
such as a customisable template for each product for each action: create, suspend, cancel, unsuspend, terminate etc

currently, the info that is put into the ticket is barely useful and doesn't tell you what it relates to, just giving you a serviceID, which you then have to go and lookup.