How can we improve WHMCS?

when creating a drop down with selections and setting it required, the required function is ignored as the -choose- is recognized as a valid option
having a client be required to make a selection from a drop down should be a standard function added to ensure people select items as required so people do not have to edit code and so the user experience is improved = with it not being required you have to follow up with the client to complete the orders
It does seem to be a fairly standard function used often