We should be able to translate the name of the support departments name and description.
The only workaround actually possible is to manage it from smarty, but it is not an option because if we are making the slightest change to the departments name, we have to change the template to support the new changes again. This should be completely independant from smarty.
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In the mean time what the original poster wishes for can be achieved by customization of the template files:
http://docs.whmcs.com/Template_Syntax#Displaying_Text_if_Certain_Conditions_Are_Met