How can we improve WHMCS?

That’s a great suggestion — I’ve run into the same limitation with WHMCS when offering digital products that aren’t directly tied to hosting. Having the ability to create custom service statuses would make management much smoother, especially for stores that provide things like design templates, sound effects, or interactive tools.

For example, I work on a project called https://soundbuttonspro.com/ , where users can play and explore a wide range of meme sounds through a soundboard unblocked interface. We don’t rely on hosting-based orders, so a flexible WHMCS status system would really help keep track of custom service types more effectively.

Hopefully, the next WHMCS major update gives us that kind of customization. It would make the platform much more versatile for creators and non-hosting sellers alike.

please add this feature ASAP

i need the Provisioning status

It will be very nice to also have this for domains, I was able to modify the database structure slightly to add additional statuses but it won't display in the admin area, only in the client area. Even the client area I had to modify the language file to accept the new addition.

This would be very useful to use in conjunction with the email marketer as well.

We need this as well.
Many times customers asks the live support that why their service is still pending while they already paid! Every time we have to explain them that it is being installed and it will be active soon.
We just need to change "pending" to "in progress" status.

This is a requirement. We all operate our businesses differnetly

+1 on this. There's another request with 30+ votes for this.
https://requests.whmcs.com/responses/option-to-display-custom-statuses-to-the-client

WHMCS chooses to ignore it unfortunately for the past 2 years.

I would love custom statuses for domains.

Such as for example Restores. After a restore is performed we can only set it to active, cancelled or terminated. It would be nice with a completed status as well.