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Change the dedicated servers/VPS order for NS and hostname

  • Anonymous shared this idea 10 years ago
  • Order Forms
  • 3 Comments


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In the product group you can choose VPS/Dedicated server group when adding a product, by doing this the order form will reflect:

Hostname:

NS1:

NS2:

root pass:

Which is all good.

The issue is when a user fills this information in and places the order
the fields Hostname:, NS1:, NS2: all duplicate the information.

Example

Hostname: server.something.com

NS1: NS1.something.com

NS2: NS2.something.com

Place the order and the backend results are:

Hostname: server.something.com.something.com

NS1: NS1.something.com.something.com

NS2: NS2.something.com.something.com

A simple remedy would be to limit the NS prefix field to 4 so NS1 or DNS1

Or to better explain what the user should do and have text already in the field showing as an example.

3 Comments

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Cornelius Kipngetich commented 13th January 19
  • <div class="fields-container">
    • [co]
  • <div class="field-row clearfix">
  • <div class="col-sm-4">{$LANG.serverhostname}</div>
  • <div class="col-sm-8 row">
  • <div class="col-xs-4">
  • <input type="text" name="hostname" value="{$server.hostname}" placeholder="servername.yourdomain.com" class="form-control" />
  • </div>
  • <div class="col-xs-8">
  • <p class="form-control-static"></p>
  • </div>
  • </div>
  • </div>
  • <input type="hidden" name="ns1prefix" value="ns1" />
  • <input type="hidden" name="ns2prefix" value="ns2" />
  • <input type="hidden" name="rootpw" value="your root password"/>
  • </div>
    • [/co]
    Anderson Pereira commented 28th May 18
    Is that really "in progress" ?

    Because I'd like to ask you to consider allowing admins to hide those fields. They are useless in a lot of situations.

    Mostly only confuses less experient buyers.
    Official Response
    WHMCS commented 23rd March 16
    Hi,
    Thanks for taking the time to provide your feedback. This situation can arise when ordering a dedicated server product whilst the "Require Domain" option is ticked in the product configuration. This is an atypical configuration, that said we appreciate it is a entirely possible configuration. Case #CORE-9759 is open internally with our development team to prevent the domain field from being double-populated in a future release.
    In the meantime, the workaround is to UNtick the "Require Domain" checkbox in the product configuration.