How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

  1. Home
  2. Ideas
  3. Support
  4. CCs added in the middle of an email exchange are not being loaded to the WHMCS screen.

CCs added in the middle of an email exchange are not being loaded to the WHMCS screen.



0 Votes
Login to Vote
When customer replied to our email without the support center, customer added a CC, but the email address added by customer was not reflected on WHMCS.

We contacted the WHMCS support center about this phenomenon and received the following response.
"CCs are only added when opening the ticket. Subsequent replies would not add any CCs present in the email to the ticket."

We would like to be able to add CC's even in the middle of an email exchange.

Post the first comment

Login to post a comment.