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Canceling an upgrade of the customer's product should automatically revert it to the original product

  • James Walsh shared this idea 1 year ago
  • Automation
  • 1 Comment

Currently when one of our admins cancels an upgrade, the customer's product remains with the upgrade product - it does not change it back to the old product.

It would be great to have it automatically revert back to the old product. Thanks!


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Hi James,
Thanks for your suggestion.

At this point in the work-flow the client has paid for the upgrade and module upgrade function triggered. Therefore you'd place a downgrade order to credit the client and change their service back.
Shouldn't cancelling also do that? Seems pointless to hit cancel and it doesn't revert to the old product.