How can we improve WHMCS?

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Be able to set default sorting order for Client Profile -> Tickets tab

Eric Caldwell shared this idea 2 years ago
Admin Area
1 Comment

3 Votes

Currently, there is no setting or way to set the sorting order to date descending in Client Profile -> Tickets tab. This is a 3 click step instead of one just to accomplish this. It would be nice to have a setting so that we can set the default sort to descending by date on that table. Right now it resorts to Date -> Ascending with no way to change this

1 Comment

Mark Yetto commented 1 month ago

Kind of crazy to be on the phone with a client and having to go through so many extra clicks to see the last client ticket. Once they are marked closed, they fall out of sight. Why would anyone want to see years' old tickets at the top? It seems a very poor understanding of how WHMCS admins actually use your system.

How can we improve WHMCS?

Be able to set default sorting order for Client Profile -> Tickets tab

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