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Automated cancellation status without termination when invoices are not paid

  • Robert P shared this idea 6 years ago
  • Automation
  • 5 Comments


8 Votes
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We would like to request for a new feature to have a mechanism to automatically set a product status to "Cancelled" at the end of the billing cycle and is left unpaid.
We can see automation settings for Suspension and Termination, but we don't want to use that - we just want to cancel it.
Thank you!

5 Comments

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Robert P commented 17th August 22
Any update on this please?
Steve Kuijpers commented 3rd December 21
We also would like this feature because the customer needs to renew there products/servers, as we do not auto renew our services. Reason for doing so is because the local legal rights of the customers, as ISP in the Netherlands we are not allowed to disable a customers website if they don't pay for there products/services.
Robert P commented 3rd October 19
Hi WHMCS - Any updates on this? Will this feature be coming anytime soon?
Robert P commented 6th August 18
Hi WHMCS,

We want to have the "Cancelled" status if the client is not able to pay his invoice beyond the due date.
We have been doing this manually, and it would be nice to have an automatic mechanism for this.

Thanks!
Official Response
WHMCS commented 20th July 18
Hi Robert,
Thanks for your suggestion.
I'd like to understand more about the benefit to you of stopping the billing for a service whilst still providing the service to a customer?