How can we improve WHMCS?

Hello WHMCS Team,

I'd like to request the addition of a status field to the OpenTicket API.

In my use case, I need to automatically forward abuse reports related to hosting accounts directly to clients using the WHMCS API. I’m accomplishing this via the OpenTicket endpoint.

However, I don't want these tickets to clutter the main list of open tickets that our team actively manages. Ideally, I’d like to set a custom status like In Progress or On Hold at the time of ticket creation, so they’re logically separated from regular client support tickets.

While I understand this can be done via an additional call to the UpdateTicket API, doing so requires an extra API request and thus an additional database query — which is inefficient for something that could logically be handled at creation.

Allowing the ticket status to be set during creation would streamline automation workflows and improve organizational clarity within the ticket system.

I hope you’ll consider adding this functionality.