Hello,
This is already possible. The email must come from the admin users email address where it will be piped into the ticket as a reply to the client.
Andrew
Allow administrators, support members to reply to tickets via email instead of through WHMCS backend
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Artyom Khmelnitsky shared this idea 8 years ago
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Allow administrators/support members to reply to tickets via email instead of through WHMCS backend. Helpful if you are on the road or if your WHMCS is locked down based on IP permissions, saves time from constantly having to login to answer a client.
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According to our tests when we reply from an administrator email the message shows up as a "Customer-Reply" within the ticket, not "Staff". This doesn't really work as it will only confuse the client.
Please test it on your end. I also asked if this is possible within your helpdesk one of your colleagues told me it's not and to open this thread.
Thank you and looking forward to your reply.
This is already possible. The email must come from the admin users email address where it will be piped into the ticket as a reply to the client.
Andrew