The built-in backup option is dated and clunky. I request WHMCS updates its backup options to improve security, versatility and configuration confirmation.
I have just brought a new high-capacity VPS for backing up all my WHM accounts and I reconfigured my WHMCS backup to point to this location via FTP but I'm not happy about it.WHMCS need to take backups more seriously and offer SSH, SCP or SFTP backups for those of us who backup our WHMCS databases to remote servers, afterall - we are being forced to transmit our customers' data in unencrypted format. So I have had to revert to backing up the database locally and resort to using a 3rd party tool to transfer the backup to the remote server. This is not ideal.Secondly, as the backup only runs with the daily cron, it took me three days (of waiting for 6:03am to check) to get the FTP backup correctly configured after trying on secure port 22, then standard port 21 and playing with destination paths.WHMCS should separate the database scheduled backup from the daily cron (some may wish to backup more frequently) and implement some sort of TEST BACKUP NOW button which will attempt to connect with the credentials supplied (and possibly place a test file) so that we can be sure we have correctly setup our backup.
There should also be an option to include the WHMCS folders in the backup as well as the possibility to backup directly to 3rd party cloud apps such as Dropbox, Google Drive, S3 etc as suggested by Yashodan in his Cloud Backup request