Add to the GetClients and GetClientsDetails API calls the option to search client by phone number
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ramf shared this idea 1 year ago
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Hi,
Now there is a way to search by phone number only on the contact level - but there is no such way on the client level.
Now I can use the GetContacts API call with the phonenumber Parameter and it will return the relevant contacts with this phone number - but this is for contacts only.
In the GetClients API call there is a search parameter - But when I try to use a phone number it's not working. also in the response when I use email I see no phone number (any way using the email will not help me - I need to search the client by his phone number).
In the GetClientsDetails API call there is a phone number in the response - but there is no way to search by it. according to the documentation I can use only clientid or email with this API call.
Please add to the GetClients and GetClientsDetails API calls the option to search client by phone number (and also add to the GetClients API call the phone number in the response).
Searching by phone number on the contact list without a way to do the same on the client level is strange...
Regards,
Ram
Now there is a way to search by phone number only on the contact level - but there is no such way on the client level.
Now I can use the GetContacts API call with the phonenumber Parameter and it will return the relevant contacts with this phone number - but this is for contacts only.
In the GetClients API call there is a search parameter - But when I try to use a phone number it's not working. also in the response when I use email I see no phone number (any way using the email will not help me - I need to search the client by his phone number).
In the GetClientsDetails API call there is a phone number in the response - but there is no way to search by it. according to the documentation I can use only clientid or email with this API call.
Please add to the GetClients and GetClientsDetails API calls the option to search client by phone number (and also add to the GetClients API call the phone number in the response).
Searching by phone number on the contact list without a way to do the same on the client level is strange...
Regards,
Ram
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I use Twilio phone numbers and flow for our phone calls. I got an idea that I'll request the client details on a phone call and send them via text message to the phone to which the call is redirected to allow the agent to find the customer faster.