How can we improve WHMCS?

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Add slack notification when assigning ticket to someone

  • Mitch Menghi shared this idea 6 years ago
  • Other

The new slack notification system is 7.4 is great, however i would like to add notification in slack when assigning a ticket to an admin. Eg... Mitch assigns ticket to Jose, Jose in slack gets notification a new ticket has been assigned to him. This will resolve the issue of missed tickets when away from the PC and we have slack running on mobile devices so a nice push notificaton popup will happen :)


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This might just be what i want..... John can you let me know if the option for slack notification on ADDING A TICKET NOTE to assigned ticket is also available?

Thanks for your feedback. I believe the attached configuration would achieve the desired result.

During the pre-release testing period, we welcome your feedback in our beta forum at