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Add Service ID field to New Order Notification admin email template

  • Marko Nikolic shared this idea 3 months ago
  • Email
  • 2 Comments


3 Votes
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The New Order Notification email template includes quite a lot of detail, but it's missing the Service ID field for ordered products. This field is included in the Cancellation notification and other admin emails, so it'd make sense to include it here, too.

If implemented, we'd be able to use the Service ID to track orders & cancellations through external automations.

2 Comments

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DAVIS commented 1 day ago
If this were added, it would allow us to track https://ragdollarchersgame.io/ orders and cancellations more accurately through our external automations and systems, making it much easier to match initial orders with later events like upgrades, changes, or cancellations.
Official Response
WHMCS commented 21st August
Hi Marko,
Thanks for taking the time to suggest this idea.

In the meantime the system can be customised to make custom merge fields available for use in email templates. For example: https://docs.whmcs.com/8-13/customization/replace-legacy-smarty-tags/#in-email-templates