How can we improve WHMCS?

We would like to see the ability for more options which is available on the ticket reply tab also added to the add note tab.

We use this for tracking billable items when our techs make replies to help streamline billing data. A ticket reply is not ALWAYS needed. In our process a tech requests a part, then an admin purchases and provides tracking and order info.

Being able to simply add this as a note would reduce a client email and ticket touch while allowing us to use that feature.