Add an option to see the original mail from the client (with the original HTML formatting etc.)
-
ramf shared this idea 7 years ago
- Support
- 27 Comments
152
Votes
Login to Vote
Hi,
Now any mail imported to the ticket system is converted to plain text by using the strip_tags function.
This means that we cannot see the mail as the customer intended us to see (like colors, pictures with HTML tags or any other formatting of the email).
I understand the security reasons and concerns - but maybe the best way to address this issue is to allow admins to manually choose if this ticket is safe (i.e came from someone that you trust - and you expect such a mail) - and if so to allow WHMCS to show the ticket without the strip_tags function.
So a ticket will be imported to WHMCS without the HTML formatting - but admin will have the option to choose if this is a safe ticket that can be shown with the original HTML formatting.
Something like the option in gmail or outlook to download / show pictures if you want.
Another option is to completely separate it from the ticket - by opening such a ticket / original mail in a browser.
So a ticket will be imported to WHMCS without the HTML formatting - but an admin can click some button to see the original mail (with all the formatting etc) in a web browser that will be separated from WHMCS).
What do you think?
Thanks!
Ram
Now any mail imported to the ticket system is converted to plain text by using the strip_tags function.
This means that we cannot see the mail as the customer intended us to see (like colors, pictures with HTML tags or any other formatting of the email).
I understand the security reasons and concerns - but maybe the best way to address this issue is to allow admins to manually choose if this ticket is safe (i.e came from someone that you trust - and you expect such a mail) - and if so to allow WHMCS to show the ticket without the strip_tags function.
So a ticket will be imported to WHMCS without the HTML formatting - but admin will have the option to choose if this is a safe ticket that can be shown with the original HTML formatting.
Something like the option in gmail or outlook to download / show pictures if you want.
Another option is to completely separate it from the ticket - by opening such a ticket / original mail in a browser.
So a ticket will be imported to WHMCS without the HTML formatting - but an admin can click some button to see the original mail (with all the formatting etc) in a web browser that will be separated from WHMCS).
What do you think?
Thanks!
Ram
Merged Ideas
Convert HTML emails from clients so they show in the admin as intended by the client
Hi,We get the following types of emails from clients:Replies to our emails where in their email client they use a different color text to separate their reply from our question.Same thing but they use bold.They use bulleted lists from time to time.We need to see them as they were intended.
Hi,We get the following types of emails from clients:Replies to our emails where in their email client they use a different color text to separate their reply from our question.Same thing but they use bold.They use bulleted lists from time to time.We need to see them as they were intended.
32 Comments
Login to post a comment.
WHMCS is a fantastic system, it has a lot of extremely interesting features, it really helps us grow and drive the business.
The problem is that some basic things end up missing from the system, this is one of those basic things.
As the company grows, more people perform support work and some of these people have a slightly more limited ability to interpret emails.
HTML emails are extremely important to maintain the original appearance, this is without a doubt something basic to maintain efficient communication between contractor and contractor.
The WHMCS folks could at least get back to this request!
I have been considering switching to this.
I'm curious to see people's experience with this. It looks pretty interesting, especially as a self-hosted platform (which I'm a fan of).
Let us press the button to "Show HTML", kill the strip_tags, refresh the page and ta-da!
Please please please.
We could open these .eml files with any locally installed e-mail software, and we can see the the original formatting, headers, etc.
(I used other ticketing system with this feature, it was easy to use, and very useful.)
no need to download ,eml files
in fact this would not help either as we do not use outlook, we only use gmail, so have nothing to open such files.
We, like many hosts, use WHMCS for our [email protected] address. When an abuse report for spam comes in, the message is clipped and we can't see it. Nor can we see headers.
And when an HTML message comes in with a hyperlink, it's stripped so we can't click it. And since WHMCS deletes the original email after importing from the mail server, we need to do some funky stuff to get it back.
C'mon WHMCS, this is one of the most basic features you could imagine. Simply grabbing the message source and putting it into a viewable text box or downloadable .txt file would take you less than a day's work. We need it! Please!