Andy Rosen
shared this idea
2 years ago
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Hello - we are thinking about offering a service where we would allow the customer to put on "hold" from time to time. While on "hold" the service would not bill. Ideally, there would be a "request hold" option under the "actions" portion of the client portal which does (essentially) the same thing as the cancellation feature, but with a new "On Hold" status.
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Thanks for taking the time to make this suggestion.
As an immediate potential solution, consider changing the Billing Cycle of the client's Products/Services to "Free". This will keep the services in their current state and not generate any further invoices. When ready to start invoicing again, revert those changes.