How can we improve WHMCS?

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Ability to exclude configurable options from promotion discounts.

  • frhost shared this idea 11 years ago
  • Payments/Billing
  • 54 Comments


309 Votes
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Have had issues with promo codes also discounting cPanel or additional IP's instead of just the product we wish to discount. There seems to be no issue if it was a separate product, but configurable options always seem to get discounted too.
Merged Ideas
    Apply discounts only to products (not add ons)
    Would be great have an option who determine if the discount must be applied to the whole order or only to the product, i.e. Dedicated server = $199.95cPanel addon = $30invoice total = $229.95invoice total with a 10% discount promo = $206.95if the discount would be applied only to the product, the invoice total:Dedicated Server = $199.95Dedicated Server with a 10% discount = $179.95cPanel addon = $30invoice total = $209.95

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We should have a way to not apply the promocode to the configurable options. This design choice is killing some basic products setup and promotion as we often want to apply the promo to the product only...
I think this could be done with an additional check box asking whether or not the discount is applied to configurable options. It is an extremely useful feature. Especially when site owners want to have the add on synced with the parent product during renewal so they create a configurable option instead of an add on.

An example is an SSL certificate with an Install. During the order, I think most don't want to discount the install and in the case of using the SSL Store module where they renew 30 days early, the Install charge would be in sync to renew at that same time.
Talking about discounts, folks please take a look at this new hook request.

It'd very useful

https://requests.whmcs.com/topic/hook-for-adding-discount-code
any progress on this WHMCS?
We need this option promptly
The more I think about this issue, the more I think WHMCS is becoming outdated or isn't really that smart piece of software.
You cannot even select what (configurable) products get a discount or not.

Though this should be so easy to solve. Just create, in case of the "configurable options", a simple button (which you click) to include or exclude the configurable options for/from the discount coupon.

How hard can that be?

I even created a simple mockup of how it should look in the admin panel of WHMCS, check screenshot (last option).
Exactly guys. Seems like WHMCS is going downhill fast.

We started "using" WHMCS over 1 1/2 year ago. Well using is a big word for it. We were developing our new website back then and we decided to go with WHMCS, because most people (back then) were very positive. Now we are almost ready to launch our new website. Yeah it took a long time, because there were quite a few bumps in the road (= WHMCS). The website itself was already done after 4 months. Still long obviously, but everything was done by hand AND just myself.

Anyways we spend a little fortune on making WHMCS work and act as it should, however because the discount/coupon thing is behind encoded files there is no *legal* solution for it. I am now trying to get this done a different way.

WHMCS has been stubborn all the way so far. They don't want to create a simple fix / solution where you can simply toggle the option to include/exclude 'configurable options' to be included in the price. Nor do they want to give me the decoded/original necessary files to make the changes ourselves. It's clearly a catch-22 situation.

What's worse; WHMCS doesn't even care about the customers. At least that's the feeling I get. Every time I ask something, they ask to put in a request (which will die obviously because it lacks enough votes). It's similar how Odin (Plesk) runs things nowadays, HOWEVER they actually do listen to customer and their support is pretty decent otherwise. The same cannot be said about WHMCS though....

Funny thing is, is that WHMCS advertises on their main website page with texts like "a complete solution" and "WHMCS provides everything you need" which are just a bunch of fancy words without meaning...

Oh well... I am rambling here and WHMCS doesn't care anyways.
This is such a basic thing - from the get go there should have NOT been an assumption that you want to apply discounts to configurable options (BTW, that's a stupid thing to call it - how about just Options). I think the bottom line is that the fundamental architecture behind the software is crap as what should be easy and simple fixes never happen. Like leap years messing prorate billing and a new customer thinking they are about to be charged x and instead when they checkout they get y. You're right, whmcs try to say these aren't bugs and we should 'speak to the customer'. As web businesses that's kind of hard....
It is indeed a shame that whmcs working on this way with votes on required features.
Would be nice when they working out a solution to keep there customers happy, but it looks this is asking to much.......

I hear from more and more people that whmcs is not fixing "bugs" in a timely manner and coming with standard answers (promesis) "it wil be fixed in the next release" and then it is not done because there are other points with more priority! As alway's :-)).

Maybe a good idea to ask on webhostingtalk community how they think about whmcs...... and of they have suggestions?

Sincerely
Jan Piere
Apparently WHMCS doesn't care to add "real" options like this one or the one called "Dependent Configurable Options".

They find it way more important to add more "translation" functions and adding their WHMCS-logo to emails, instead of real functionality. Really disappointing that WHMCS cares more about that, rather than these kind of features. Oh well.

Not to mention the fact that they hardly try to fix bugs in general. I reported a bug (CORE-9555) on the 7th of January 2016. Now it's the 27th of July. Every time I asked about this bug, they responded that it will be fixed in the next release (every time).

Obviously I have given up on the fact that this will ever be fixed. Also I won't be reporting any bugs at all anymore, apparently WHMCS really does not care about bugs in their software. I found a few more, even one which is a security issue, but I cannot motivate myself anymore to report this.

Just my 2 cents...
This is required features.. Not sure why there is no progress from WHMCS team.
no progress apparently
This should be given priority. Especially when selling dedicated servers with lots of configurable options, it makes perfectly sense to create promotions that applies to the base price only (a percentage) while extra options should be charged at normal price.
Please include this in the future, thank you!
This is required feature and it should be included.