WHMCS Feature Requests - Ability to exclude configurable options from promotion discounts.

Michel L. commented 28th July 16

Exactly guys. Seems like WHMCS is going downhill fast.

We started "using" WHMCS over 1 1/2 year ago. Well using is a big word for it. We were developing our new website back then and we decided to go with WHMCS, because most people (back then) were very positive. Now we are almost ready to launch our new website. Yeah it took a long time, because there were quite a few bumps in the road (= WHMCS). The website itself was already done after 4 months. Still long obviously, but everything was done by hand AND just myself.

Anyways we spend a little fortune on making WHMCS work and act as it should, however because the discount/coupon thing is behind encoded files there is no *legal* solution for it. I am now trying to get this done a different way.

WHMCS has been stubborn all the way so far. They don't want to create a simple fix / solution where you can simply toggle the option to include/exclude 'configurable options' to be included in the price. Nor do they want to give me the decoded/original necessary files to make the changes ourselves. It's clearly a catch-22 situation.

What's worse; WHMCS doesn't even care about the customers. At least that's the feeling I get. Every time I ask something, they ask to put in a request (which will die obviously because it lacks enough votes). It's similar how Odin (Plesk) runs things nowadays, HOWEVER they actually do listen to customer and their support is pretty decent otherwise. The same cannot be said about WHMCS though....

Funny thing is, is that WHMCS advertises on their main website page with texts like "a complete solution" and "WHMCS provides everything you need" which are just a bunch of fancy words without meaning...

Oh well... I am rambling here and WHMCS doesn't care anyways.

nabil commented 28th July 16

This is such a basic thing - from the get go there should have NOT been an assumption that you want to apply discounts to configurable options (BTW, that's a stupid thing to call it - how about just Options). I think the bottom line is that the fundamental architecture behind the software is crap as what should be easy and simple fixes never happen. Like leap years messing prorate billing and a new customer thinking they are about to be charged x and instead when they checkout they get y. You're right, whmcs try to say these aren't bugs and we should 'speak to the customer'. As web businesses that's kind of hard....

Jan Piere de Ruyter commented 27th July 16

It is indeed a shame that whmcs working on this way with votes on required features.
Would be nice when they working out a solution to keep there customers happy, but it looks this is asking to much.......

I hear from more and more people that whmcs is not fixing "bugs" in a timely manner and coming with standard answers (promesis) "it wil be fixed in the next release" and then it is not done because there are other points with more priority! As alway's :-)).

Maybe a good idea to ask on webhostingtalk community how they think about whmcs...... and of they have suggestions?

Sincerely
Jan Piere

Michel L. commented 27th July 16

Apparently WHMCS doesn't care to add "real" options like this one or the one called "Dependent Configurable Options".

They find it way more important to add more "translation" functions and adding their WHMCS-logo to emails, instead of real functionality. Really disappointing that WHMCS cares more about that, rather than these kind of features. Oh well.

Not to mention the fact that they hardly try to fix bugs in general. I reported a bug (CORE-9555) on the 7th of January 2016. Now it's the 27th of July. Every time I asked about this bug, they responded that it will be fixed in the next release (every time).

Obviously I have given up on the fact that this will ever be fixed. Also I won't be reporting any bugs at all anymore, apparently WHMCS really does not care about bugs in their software. I found a few more, even one which is a security issue, but I cannot motivate myself anymore to report this.

Just my 2 cents...

Kailash commented 5th March 16

This is required features.. Not sure why there is no progress from WHMCS team.

JFSG commented 5th January 16

no progress apparently

Sindre commented 31st December 15

This should be given priority. Especially when selling dedicated servers with lots of configurable options, it makes perfectly sense to create promotions that applies to the base price only (a percentage) while extra options should be charged at normal price.

Martin Pas commented 25th November 15

Please include this in the future, thank you!

Kailash commented 14th November 15

This is required feature and it should be included.

loganf commented 8th September 15

This would indeed be very handy. Please include this feature in a future release.

Darren Cain commented 9th July 15

This would be handy

Jason M commented 22nd December 14

It's interesting the promotions have the ability to add to configurable options.. yet there is no way to exclude a products configurable option. This is a massive oversight and I hope this gets resolved.

Host1431 commented 30th October 14

This is a necessity!

Subhajit Pramanick commented 5th March 14

please add this option

dalem commented 4th February 14

+1 for us please add it