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Ticket close hook

  • Cameron shared this idea 12 years ago
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  • 3 Comments


5 Votes
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It would be nice if you could add a ticket close hook which can be called when a ticket is closed by admin or client.

5 Comments

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Official Response
WHMCS commented 18th February 16
Hi,
Thanks for taking the time to submit your feedback. I can advise that the TicketClose hook point is available for this purpose.
ServerAstra Andrew commented 6th July 20
Is there any documentation for that? Any at all? Page is empty... When does it happen? Can we prevent the ticket closure?
WHMCSServices commented 21st January 22
What WHMCS version are you planning to add?
hollymann commented 29th May 14
It'd be great to have this hook, as we're trying to monitor techsupport operations on the matter of tickets being replied and doing some benchmarks once the ticket's closed.
tincboy commented 20th May 14
+1 for this one.
We need it for preventing some tickets to be closed and also send some emails or API requests to customers or other systems.