Feature Requests
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Support tickets with option to collect secure data (like whmcs.com)

Vincent S shared this idea 11 months ago
Under Consideration

Just like whmcs.com collects sensitive data.

I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.

If this client was given the opportunity to give this information when opening the ticket, this would result in saved time and a number of responses.

I know there are 3rd party modules on this, but I do not feel safe with this company's development on security.

I've attached 2 screenshots to clarify this.

Comments (1)


Hi what is the status on this? Seems like WHMCS should provide this feature to it's users as well. Would like to have this feature as well.