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Support tickets with option to collect secure data (like whmcs.com)

Vincent S shared this idea 5 months ago
Under Consideration

Just like whmcs.com collects sensitive data.

I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.

If this client was given the opportunity to give this information when opening the ticket, this would result in saved time and a number of responses.

I know there are 3rd party modules on this, but I do not feel safe with this company's development on security.

I've attached 2 screenshots to clarify this.

Comments (1)

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1

Hi what is the status on this? Seems like WHMCS should provide this feature to it's users as well. Would like to have this feature as well.