Stop Clients Closing Tickets

Agreed.

Another point will be tickets from the Billing Department, eg. requesting for verification documents, incorrect billing details, etc.

(P.s: Its not my fault, last year one of WHMCS staff told me in forum that I need more support for adding my feature.)

Kunnu,

There is a Frequently Asked Questions widget on the side of every page on our Feature Request system. It outlines how many votes you get, and how WHMCS is processing those requests internally. Votes as well are not the sole weight of a Feature Request, a good idea with one vote may make it in.

Hi,

This is all starting to getting boring. Everywhere I turn on the WHMCS site or forums all you see is negative comments. Think I may just stay away for a good couple of months to see if anyones niceness returns.

Also I'm quite appalled at how some of my fellow web hosts have handled themselves on this site. I would love to have a look at the customer service they offer.

See you guys again if this forum/site ever becomes friendly again

I think that this feature should be implemented but keep under each admin consideration to enable it in their installation. At least, I would like to receive a notification when Clients close a ticket.

I think that we should have this assigned to a status and not on per ticket level. When creating a custom status we can choose this as an option equal to not autoclose ticket.

I believe the best place to implement and manage this would be on the support departments view, where you could then have check boxes or radio buttons to turn on the disable client close AND auto close or any configuration of the two with the default being off.

This is getting my vote it is something i want to see introduced.

There should be an option whether to allow your client to close the ticket or not. +1 to request..

I totally agree, it would be nice to get an update when client close ticket.

This feature is a must. We REALLY need it; our abuse department is losing some tickets due lack of this option.

Please WHMCS! You can Implement this ASAP.

This can be easy implemented using hook, just modife (add to check what department belong admin_id) and add this hook:

1. <?php
2. if($_SERVER['SCRIPT_NAME']=="/client/viewticket.php" && $_REQUEST['tid'] && $_REQUEST['c']){
3. // User want to close ticket. Check if it is allowed
4. $ticket_id=intval($_REQUEST['tid']);
5. $ticket_key = $_REQUEST['c'];
6. $sql="SELECT * FROM tbltickets WHERE tid = '$ticket_id' AND c = '".mysql_real_escape_string($ticket_key)."' LIMIT 1";
7. $result=mysql_query($sql);
8. $data=mysql_fetch_assoc($result);
10. $noclose_flag="(!)";
11. $close_flag="(-)";
12. if($data['tid'] && ( ($data['admin'] && !strpos($data['title'],$close_flag)) || strpos($data['title'],$noclose_flag) )){
13. // If ticket opened by admin or contain "(!)" string in title - do not allow to close it!
14. if($_REQUEST['closeticket']){
15. unset($GLOBALS['closeticket']);
16. }
17. add_hook("ClientAreaPage",2,"my_ticket_hide_close_button");
18. }
19. }
20. // This function hide "close" button and display errror message to user
21. function my_ticket_hide_close_button (){
22. global $smarty;
23. $smarty->assign('showclosebutton',false);
24. if($_REQUEST['closeticket']){
25. $smarty->assign('errormessage','This Ticket can be closed only by Support Staff!');
26. }
27. }
28. ?>

It will hide "Close" button from client for tickets they should not close and prevent close of them.

This would be good!

1. strpos($data['title'], $noclose_flag) !== false)

Totally agree. Abuse tickets and other important issues should only be allowed to be closed (solved) by the staff. Sneaky users will try to avoid attention otherwise.

Any updated?

What file do I need to put

1. {
2. global $smarty;
3. $smarty->assign('showclosebutton',false);
4. if($_REQUEST['closeticket']){
5. $smarty->assign('errormessage','This Ticket can be closed only by Support Staff!');
6. }
7. }

in?

Hi, There is a module already for it, we have been using it for abuse claims specially.. However would be great to see WHMCS included it as a default feature as its a critical one

I tried to add a link to the module but for some reason wont allow me here