Feature Requests
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Stop Clients Closing Tickets

DavidBee shared this idea 6 years ago

I think it would be a great idea if we can stop clients closing certain tickets.

For example I would like to stop clients closing tickets that have been opened internally by our abuse department. We normally set these tickets to a custom status and monitor. We would like to only close these internally when we see fit.My idea could be implemented on a ticket by ticket basis or department wide.Discuss below and let me know what you you think of my idea.

Comments (20)


Totally agree. Abuse tickets and other important issues should only be allowed to be closed (solved) by the staff. Sneaky users will try to avoid attention otherwise.


Any updated?


What file do I need to put

  1. {
  2. global $smarty;
  3. $smarty->assign('showclosebutton',false);
  4. if($_REQUEST['closeticket']){
  5. $smarty->assign('errormessage','This Ticket can be closed only by Support Staff!');
  6. }
  7. }