Stop Clients Closing Tickets
I think it would be a great idea if we can stop clients closing certain tickets.
For example I would like to stop clients closing tickets that have been opened internally by our abuse department. We normally set these tickets to a custom status and monitor. We would like to only close these internally when we see fit.My idea could be implemented on a ticket by ticket basis or department wide.Discuss below and let me know what you you think of my idea.