Feature Requests
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Stop Clients Closing Tickets

DavidBee shared this idea 6 years ago
Investigating

I think it would be a great idea if we can stop clients closing certain tickets.

For example I would like to stop clients closing tickets that have been opened internally by our abuse department. We normally set these tickets to a custom status and monitor. We would like to only close these internally when we see fit.My idea could be implemented on a ticket by ticket basis or department wide.Discuss below and let me know what you you think of my idea.

Comments (23)

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Hi, There is a module already for it, we have been using it for abuse claims specially.. However would be great to see WHMCS included it as a default feature as its a critical one

I tried to add a link to the module but for some reason wont allow me here

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Can you share all or part of the name of said module, or any other tantalizing clue as to the identify of that module or how to obtain it?

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i tried and last time i linked the module the comment was declined, the company name is Deploymentcode , if you run a search over it on google you shall find it as well as the module

Hope this helps until whmcs add it as a built-in feature which i think its a must