Feature Requests
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Set status of new tickets

Nathan shared this idea 4 months ago
Under Consideration

There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them.

We often open tickets for clients that we had conversations with on the phone. It would help efficiency if we could set the status in the new ticket creation page.

Comments (4)

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I'd also add that it would be great to assign to a staff member at the same time

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Hi,

You can change the name from open to any other status name you want via setup- > support -> ticket status and change / edit the "open" status. you can also add any other status you want.

Thanks!

Ram

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Thanks, but this is not a question of renaming a ticket status. We would like to have the status be set to a different status

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Agreed. And also the ability to assign the ticket to someone on creation of it

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