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Send billing-related emails to Billing contact only (if exists)

VT Dev shared this idea 7 months ago
Under Consideration

If a Billing contact has been defined, any billing related mail should only go to that person.

Especially with bigger companies, but more and more with the smaller companies aswell, they have a dedicated address for billing / invoicing related E-mail.

We or they define it as such in the system, but to their (and our) surprise the main contact is still receiving all billing E-mail aswell and they find this very annoying as well as that it doesn't help clarity or streamlining payment of the invoices.

When a billing contact has been defined (or another contact that has billing ticked aswell), that contact should get billing related issues, and the main contact shouldn't anymore.

Comments (1)

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Hi,

In the new 7.10 there is a solution for this via the new Client Email Preferences:

https://docs.whmcs.com/Version_7.10.0_Release_Notes#Client_Email_Preferences