Itemise automation actions taken by the cron in the daily report emails

Did you see our new Module Queue feature? This provides an easy way to see and resolve any failed actions that might have resulted from the cron run. You can find more about this here: http://docs.whmcs.com/Module_Queue

Yes, I saw this feature, but is not the same, we have for example important customers who needs a 100% uptime, so, if they forgot pay an invoice we are notified about the suspension on the cron job email, so... we can see very quickly with customers has been suspended. On the queue feature we can only see this... the queue. We need to know just with an email wich clientes have suspensions, overdue invoices.... all this info is vital for a company and you killed it.

The same on Dashboard, where are now the widget with Admin NOTES on widget area?, where is the invoices sumary with unpaid and overdue invoices??, you removed info that all business checks every day and before the update this info was pretty easy accessible with a cron jobs email or a Widget at the dashboard.

No excuses for this guys.

You can access admin notes via the My Notes link from any page within the admin area.

The old invoices widget you mention only showed the 5 oldest invoices. You can always access all the unpaid and overdue invoices via Billing > Invoices > Unpaid.

I didn´t saw the My notes link ;). Thank you. And invoices unpaid is useful for this and is what i´m looking for.

I´m missing to the widget with the total estimated by month, quarterly, year.... I mean the estimated amounts by periods.

I would also like detail in the v7 daily email template. The current email give a high level numbers without any real information. I don't and shouldn't have to dig through the activity log to see what the numbers mean. It would be nice to at least have the numbers link to a filtered activity log page so I can see what they did.

Totally agree with Eduardo here. The lack of actual details is a bit apparent, and hopefully easy to restore - maybe as an option?

Knowing the number of the actions taken is not particularly helpful at all. Love the new style but dang - it's really turned into a useless email almost :/

Hope we can bring some of the data back?

We totally agree with Eduardo. The new cron job email STYLE is fantastic - but knowing the numbers of certain actions is pretty much useless if we want to keep close control over automation - we need to see details. Hopefully this can be restored pretty quickly, as this is almost a useless email now. :/

Please restore it to what it be in the past as soon as possible !

Guys, any update here?? The new cron report email really sucks..it's so easy to miss important information. Honestly an email that says "102 things have been performed...good luck reading the activity log to figure our what we did" would be literally just as helpful as the current email. At least give us the option - this sucks!

Agreed 200%. We very much need the old detailed format as an option. I do like the module queue feature but it does not give the detail of the days accounting that we are interested in seeing. In particular the needed actions (suspend/terminate) for a physical product like a dedicated server we relied on the detail in the previous format. This is entirely missing now. We've been forced to do a custom database query to parse the activity log. Pretty ridiculous. Please bring back the previous detailed format as an option.

Yes this is 100% needed, I understand when essentially running WHMCS for licenses and support as WHMCS themselves do why someone think the new style is great, in reality for people running actual hosting companies the new method looks pretty but is in fact garbage in terms of process and useability, it just makes what used to be simple take longer.

Having the queue feature is a great add-on for reference later, the new email template is useless, please revert ASAP.

Normally when update comes, we receive more powerful features and function. But in this case, it seems reversed.

Previous style of cron job email was indeed better than current ones.

I fully agree, the previous version of the Cron Job email was perfect.

The option to switch between the two should be an added, or revert to the old version.

I agree with Eduardo. Instead of 20 seconds reviewing the cron report I need to spend 10-15 minutes daily searching through 1000s of logs lines, with big chances if missing something important.

WHMCS Staff: How on earth do I even find out who was suspended!!! My modules are written correctly, so the suspensions occur properly, but I don't know who was actually suspended without searching through 1000 entries in the activity log!!! Your CRON job email is absolutely useless, the web page it links to is 100% useless.

Unlike WHMCS I value my clients and if they are suspended, my staff are instructed to review the CRON job email and call suspended clients and let them know. How can I do that if I have no idea who is suspended??

I need an immediate patch or file update to return to the old CRON job email as it's not possible to downgrade WHMCS.

Thank you in advance,

Will Kruss

what the heck was the problem with previous daily cron email, if you guys want to make it usefull, make it really "usefull" without ditching previous information provided.

We started to "hate" whmcs since v7 because critical changes like this are applied without any open discussion first and cause major breakdown in team workflow.

Module queue is not the same with previous style cron email because it only listed which is failed, and in previous cron email it would shows all actions

Activity log also doesn't the same because it's very long and useless (time consuming) compared to previous cron email.

PROS of the previous cron email:

- Ability to maintain close check up of actions being done

- Some special case customers needed close attention regarding suspend/termination

- Some services needed close attention regarding suspension date (because different billign not supported by whmcs)

- Quick & fast glance of failed actions in 1 email

At least give us the option to include that action list in the emails, else just merge the new summary with old style action list!!!

I've VOTED!!!!!

I agree, the older layout was much more informative! Appreciate the new email looks pretty but fashion over function guys!

Please provide us a way to get the old cron job template back, this implementation is done by someone who has given absolutely no thought to how people run a business. It's like making an awesome looking car with no doors!!!

Is this still under consideration, or have you decided to move forward with it? On a regular basis my clients have been suspended or incorrectly billed, but I have no easy one-click way of knowing this until the client calls to complain.

The daily "WHMCS Cron Job Activity" looks all fancy, but now I've lost useful information. Before, it would list who was sent late notices, who was suspended, etc., Now the new "fancy" report just tells you the numbers (number suspended, sent late notices, etc.). There is a link to "view full summary" but that just takes you to a fancy web page inside WHMCS, that tells you exactly the same information -- there is no link to click to give you any details (who was suspended, who was sent late notices, etc.).


What is the benefit of this new cron summary (other than it looks pretty)? Summaries are fine, but it should contain links to the DETAILS. The old report completely served my needs, the new one is absolutely useless (might as well turn it off).


Can you bring back the old cron summary? Or, at least offer a CHOICE in settings?


Daily Cron Summary Email Format:


__ Legacy Style
__ Default Style


Simple as that.


- Scott

I must agree with all above, the Cron now is useless and the time wasted by staff to find what happend is rediculous.

Looks like this was a step backward in that it makes it much harder to get the caluable info that was previously there.

I also miss that important information on the cron job email. The new one is completely useless! We need to have relevant information, not how many of this and that services have been run.

Bring the old information email back, please!!!

Cronjob activity report on V6 is much better than V7,

V7 report is backward step of whmcs, very BIG fail

Just had WHMCS do an upgrade. This report is a big step backwards. I think that what they want to do is make everything pretty. That's fine for the end users, but not for the hosting company that has work to do. We want the raw information so we can diagnose issues quickly and efficiently. Not have to press button after button to see what is going on.

why is this STILL only under consideration, this needs to be fixed or made optional ASAP!

Ability to see extended report with all the actions (OK, FAIL, etc.) and their detailed results is a must have feature for billing software. In v7 'Daily Actions' section is not a replacement for old good v6 cron report:

- no extended details for tasks with OK (successful) status

- useless link pointing to empty 'Module Queue' for FAILED tasks

One should spend several minutes in general activity log to find out some additional information what exactly was done.

Just to compare:

v7:

Overdue Suspensions

4 Suspended

1 Failed

v6:

2 Services Suspended

- ERROR: Manual Suspension Required - No Module - Product name - User (Service ID: 12 - User ID: 11)

- SUCCESS: Product name - hostname - User (Service ID: 14 - User ID: 8)

- SUCCESS: Product name - hostname - User (Service ID: 18 - User ID: 11)

1 whole year and no commect from WHMCS on this??

"Under Consideration". Surely this is something that would not be hard to implement. Clearly wanted by users.

Having been a WHMCS user for 8 years I can tell you that "under consideration" means, 2 - 3 years minimum.

I don't expect this to be fixed, because lets be honest, it is a fix as all they have done is removed functionality until the next major release of v8, and I would put any firm bets on that either.