Feature Requests
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Option for contacts to receive replies only for tickets they have opened.

SoHoIT shared this idea 3 years ago
Under Consideration

Would it be possible for only the Primary contact and the contact who opened a support ticket to receive email notifications for that ticket. Currently we have clients who have upto 50 contacts and as it stands every contact under the client gets an email notification for every update to every ticket - even the ones they have no interest in. This seems insane.

Comments (11)


Looks just about perfect ramf ... can't wait to get this mess finally sorted (and actually reduce customer complaints about the current behaviour)



Maybe this feature request should be merged with this one.