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Open Support Ticket Image Attachments in a Lightbox

chrisatomix shared this idea 5 years ago
Completed

When a client attaches a screenshot to a support ticket, even though WHMCS is smart enough to generate a thumbnail of the image, clicking on the thumbnail prompts the user to download the file. It would be better if the thumbnail opened the image in a lightbox so it can be viewed right away in the browser without needing to download it and open with an image viewer.

There could still be a "download" or "save" button underneath.

Best Answer
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This was added in WHMCS 6.3. You can read about this and some of the other new support ticket functionality introduced in WHMCS 6.3 in the release announcement at http://blog.whmcs.com/?t=112150

Comments (8)

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that good

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I want to add to this, it would be awesome if the lightbox also used Google Doc Viewer to preview documents before downloading. It's an extremely easy way to integrate.

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GOOD

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Agreed, currently attachments have to be saved first before they can be seen, it is clumsy and cumbersome.

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Yes please. We do alot with images in tickets and downloading really sucks. Maybe we could adjust the size output in the ticket if that is easier so we can just see it without lightbox and then download if needed.

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i want to like this request 47 times !

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Hi,

This is already possiable in version 6.3

Image Attachment Previews - view image attachments more quickly and easily without having to download them thanks to full-screen in-line previews

See here.

Regards,

Ram

photo
1

This was added in WHMCS 6.3. You can read about this and some of the other new support ticket functionality introduced in WHMCS 6.3 in the release announcement at http://blog.whmcs.com/?t=112150