Feature Requests
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Official Server Monitoring Utility - Check For Specified Services

Anonymous shared this idea 5 years ago
Under Consideration

I would like to see improvements on the WHMCS IP Monitor.

I saw some websites (i.e.: Softlayer) offer to their customers to get

their server / website monitored by ping method. If the server goes

offline, the customer receive an email. This way, the customer see he's

server is alway up and running, so they can get confident we are

delivering a good quality of web hosting.

We added a similar offer on our website. We saw this was a great way

to increase the value of our hosting packages. We would like to see our

whmcs installation act like a monitoring service for both internal and

external ip / websites with this addon module.

Right now, it's only a configurable option we need to setup manualy. We

are only able to monitor every 5 minutes, and customers have no control

on this feature : they need to open a ticket to request a change. We

are also unable to change the email the customer receive and add more

infos on what to do if they receive this email.

**We would like the ability to :

- modify the email the customer receive if the ip do not respond. The

default template should provide some instructions on what to do if

customer receive this email (i.e.: login to the account, and restart

services, open a ticket, etc...)

- if the customer want to monitor a website instead of an ip, to check

the website adress for content / common error, not only for ping

response.

- ability to decide if we want to check for content only, or only verify

if the server get the ping response on the ip only, or both.

- ability for the customer to decide if they want to receive the alerts by email, sms, or not.

- ability to setup different ping verification intervals : 5 min, 10 min, 15 min, etc...

I invite you to reply to this thread, and tell me if you are interrest into such features!

http://forums.whmcs.com/showthread.php?62246-Deliver-monitoring-services-using-WHMCS-IP-Monitor

Comments (42)

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Any updates ?

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Now that this is Under Consideration, I'll add my view on the way this should be integrated.

This would really need to work using multiple servers located geographically around the globe, it would need to have a single master or multiple masters for HA and then agents on the monitoring servers that act as a proxy, this should use an event/queue based system to distribute in a reliable manner even when one of the monitoring servers goes down another server should pick up the task, similar to how Zabbix works

It would probably be a better idea for WHMCS to not reinvent the wheel on this but to connect with a number of the top monitoring solutions that are free to use and install on your own platform, they have powerful APIs that could be integrated into WHMCS with custom configuration for notifications to customers and also setting up billable monitoring packages with options to charge for monitor type, frequency and number of available monitors.

Maybe have an open discussion to see what your customers really want.

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I do not think this is something WHMCS should provide. Instead this should be build by third party.