Multiple Billing Accounts using One Login

We would also like to see this and to extend it to contacts as well. For instance, if a web master has multiple clients (which most do), we have to create them as contacts on each account with a different login. We would much rather have ONE login that can be connected to multiple accounts. When that person logs in -- whether as an account owner or just a "contact" -- they have access to all accounts they are connected to, not just the one.

I actually disagree with this, should this go ahead the option to disable this should also exist.

Care to explain your logic?

I agree with him. If you have a customer who hires a webmaster to manage his sites, naturally the webmaster will need a sub-account, which in this case a separate email address. The current sub-account system works great for this cause although I'll appreciate more flexibility and control in the sub-account system.

Firstly this would increase the amount of fraud. Secondly some companies have offers that a customer can use once - doing this means each customer can create multiple accounts and use the same offer multiple times.

And there are many more reasons i am against this.

I agree with this feature request and perhaps to address the concerns that others have with this feature it could simply be enabled/disabled by the WHMCS admin.

The issue becomes when that same webmaster has 10 or 15 different accounts and therefore 10 or 15 different logins, depending on which account they want to access. Additionally, we have several entrepreneurial clients who have several small businesses, which are billed separately for accounting purposes. They do not appreciate having multiple logins. The feature request was to account for these situations rather than assuming a one-to-one relationship.

I don't see any additional fraud capability with the feature request. Currently, anyone can continue to setup new accounts using new email addresses. The feature request is simply to allow a single login to access multiple accounts instead of one. As with most things in WHMCS it only makes sense that it is an admin configurable setting. An admin would also be involved in linking the accounts with the login. Some people may want to have 6 different logins to the same system, but many do not.

I can see the use of this, but it should be able to enable it per client. Most clients would want to have their email as username, because it is easier to remember.

The 3-4 customers who need this, can contact support so it can be modified in the client profile or/and have a yes/no option during signup.

Also, the usernames should be <customer number><account id xx>.

Example: 648602

CustomerID: 6486

User ID: 02

I think subaccounts could and should be improved/rewritten with this in mind. I also have several clients that need this.

I agree with Jorge, it only makes sense to associate billing information (like a credit card) with a subcontact if necessary. Then you can assign subcontacts (along with their associated billing info) to products for default payment and all is well.

Liam was fixing a couple issues on my multi credit card module, and told me that it is currently not in the queue. If people want this, they need to start asking for it, and moving this up the list.

I'd love to see this implemented.

The title of this request should be "Multiple Credit Cards in Single Account"

No it shouldn't. This isn't about multiple credit cards. It's about using one email address for multiple clients.

It's about changing the client login to a username & password combo.

Yes Please!

I think sub account system should be improved rather than using one username and password for all accounts.

I have customers that have more than one service that need to be billed seperately, even though its the same person paying the bill.

Now I have to manually send them invoices because you aren't allowed to have the same email under two accounts.

This would be useful for a couple of reasons.

I wouldn't have to send invoices out manually.

They can log into one account and look what is outstanding, no matter which service it is. And they can keep track of there services better. This is just a no brainer.

We need this as well! Very urgent to us!

If the feature can be disabled/Enabled from the Admin Panel then it is Good.

At least we need the ability to have the same subaccount user on several different accounts...sometimes different clients have the same tech. guy and now he needs a different e-mail for every hosting account he cares for.

I've needed this feature for a while now.

We also have the same issue. We have a company which bills us for a number of our clients. It's really not an option to make them login separately for each client when they want to pay us. They need a single account which is marked as the billing sub account for each of the clients concerned. Pretty please!!

We would like to see this implemented.

I work with multiple SEO firms as a developer and a site host. It is absolutely imperative that I be able to make the same SEO client manager an admin on multiple domains, all of which point to different clients. I'm kind of shocked this isn't a feature. I came here to find out how to implement it, not to discuss the possibility of maybe, someday, perhaps supporting such a mission critical feature.

I manage multiple websites for a number of businesses, handling all the web related issues including domain administration, site development and implementation, etc. I'm just beginning the use of WHMCS, and this issue of needing unique email addresses for each client is going to be an inconvenience. I try to minimize the client's need for involvement in the day to day and month to month details by having all emails come to me, and then only contact the client when needed. It's then more of a personal correspondence, rather than an automated email.

I'm using WHMCS to start up a computer repair service mainly for my dad's rent to own company. The problem is, he needs to see which of his stores is being billed for a repair so he can charge them for it and pay me. The only way I can seem to manage this so far is to create an account for each of his stores and then create him as a contact for each store and mark him down to receive invoices/bills by default.

This should work, but it would be nice if he would be able to login to the system and view all of the invoices for each of his stores as well as manage the account's for the stores. For example, if a store has to fire someone and they try to retaliate by logging into the system and changing the password or anything worse, my dad should be able to go in and "administrate" just that group of accounts and recover it.

This topic could lead multiple ways on how it could be created and it seems to be very important to some users. I'm sure a developer who's familiar with WHMCS could make a few bucks with this addon, even though it should just be apart of the system naturally.

Examples of solving this problem:

1. Parent/child clients- A client can create "sub clients" that can do anything a normal client can do, but is under control of the main (parent) client. (could be twisted around a little)
2. Sub accounts- Clients can register an email as a sub account and the email can be reused. When the sub account logs in, they will see all of the data for the clients (separated) and be able to manage certain parts of it (whatever the client gives them permission to).
3. Multiple billing profiles- Client can create different profiles of names/addresses for products/services to be billed to.

There's probably more ways to solve this, these are just a few ways that seem like they could be the most efficient in regards to the clients and administration to track and such.

We have case where one client has multiple companies to manage so they want to manage all their domains using single account but want invoices with relevant company name.

There should be an option where we can assign different services to different user/company.

This would be very helpful for our affiliates as currently we have to tell them to get the login details from the client. As long as it would not jeopardize security.

The whole aspect to how customers are managed need a drastic improvement. The idea of the way accounts are structured right now is rather cumbersome.

The first step when signing up should be identifying the main account holder. If they are a new signup, they identify whether this is a business or personal profile. This is rather important to distinguish as how the invoice is sent out, with a business name only or a personal name.

In a business profile, it should indicate whom the main contact is that will be attached as part of the business profile whom is essentially the administrator for the business account.

Now, instead of the current structure of accounts/sub accounts, every one in the system would have a profile. If you want to add someone to an account, you add their profile which then every person that signs in sees what services they have access to, and if they are the main contact for a product, they have the right to administer whom else to add, delete, or manage any other aspect. Business accounts would function the same way.

By providing a sign in system like this, you retain the email address sign in but open up functionality and control.

I don't necessarily think the whole system needs changing, we just need to be able to add one sub-account userID or email address to multiple primary accounts. Right now even the Intern of a corporate user has to have or know the company credit card information, and then if we have multiple users on the same credit card we have to update it manually for each user when it changes or expires.

I too like the idea of maintaining email address login, but having the option to link that user to multiple accounts. One place I see this getting tricky is linking to an account when the webmaster in this example emails in to the support ticket module. I don't know the best solution there.

I'm going to reply in the hope that keeping this thread active will bring more interest to the topic...

I agree for an email-initiated ticket. Of course if it's opened from the portal then a dropdown with the pertinent account could be required. But for email...they'll have to state the account? (Then someone writes a text-recognition module to see if the account is mentioned!) Either way, I'd rather create a support process around that problem than not have the ability at all.

I to am in the need for this feature TODAY!

This is a huge issue when dealing with clients that have multiple locations. For example, I have one client that has 30 locations. Each location needs to be invoiced separately but all invoices have to be sent to the same email address! I can't even use the "sub account" or "contacts" feature because duplicate email addresses are not allowed! This is really a feature that any billing system requires. In Quick Books they call it Parent Child relationships. Pllllllllllllllllllllllllllleeeeeeeeeeeeeeeeeeese.... can we get this?

./signed

+1 this vote. Seems like a very basic need. Now in 15 years of hosting websites and even the old software we are migrating from (to WHMCS) had the feature of one login, managing multiple sub-accounts each with their own billing/tech contacts as well.

Would love to see this implemented.

I also want this feature implemented.

I can not agree with this. As already stated it would open up the opportunity for fraud in numerous ways, such as being able to get special offers multiple times when it should be once only per client not per account.

If it is implemented then it should be optional as to if it is switched on or not by the admin.

Bj

There should be an option to allow clients to have multiple billing contacts, for example when a restaurant chain has multiple locations each invoice needs to be billed to different company.

this allready excist as contacts

No, you can add contacts all you whant, but the bill is still directed to the account.

The best solution would be to be able to connect a contact as owner to a product or domain. And have the bills directed at that contact.

Having more than 3 years of hosting is more important than this request.

I bill 5 and 10 year terms for some hosting products. Why not?

Perhaps an option of logging in using email OR username. There are many programs that do this. In the configuration, the admin can set the login method: username, email, or both.

Where exactly in configuration ?

I like this idea.

We need this desperately in our implementation of WHMCS. We have clients with multiple sites (owned / operated by same staff) and need to be invoiced for these things under different names. Would be an absolute life saver as we have had to get pretty creative with making it work so far.

Dylan

Is this even on the radar? It is very difficult to manage one client that needs invoices sent in the names of 93 different facilities to the same billing department!

I guess the development team is not very keen on this one here...

i was actually looking for the same feature. i work with an artist management company each of their clients has separate billing accounts. even though all of the invoices would be sent to one person, they need to sort them by artist so they funds are pulled from the appropriate account.

seems like the interest is here... it'd be awesome if whmcs caught on ;)

Actually it makes since, but I agree to have a way to disable it. I have several corporations, anything to do with the account should be the owner, but they don't handle the billing so invoices, etc., need to be mailed out to a different email address. Kind of like domains at a registrar, there are Owner, Admin, Billing, and Technical contacts. For me, it would be nice to have Owner/Admin, Billing and Technical since I have separate contacts for each for one account.

And never mind. I see it is in the V6, sorry

How exactly is this implemented in v6? As far as I can see, there is no option to have one product billed to a spesific contact.

We have web developers that refer all of their clients to us for hosting. When they need to make support tickets or other needs it causes an issue. Their email can only be associated to one account and for verification purposes it causes pause.

I would like to see a link to account feature. Where you can grant access to other "emails/users" to certain areas of your products and services.

Any progress on this? Has someone done this as a modification? I would be interested in implementing it even for a pay.

I couldn't agree more, many of my clients need this as well. I don't know why this would be too hard to make it work that way.

While they are at it, they should do multi-company. Modules Garden has an addon that does this but, they only payment gateway they have is Paypal which is sad... These two features would put the competition out of biz.

i assumed that when i read that 'sub-accounts' were being integrated into v6 that this was the feature they were referring to. unfortunately it wasn't :/

i have a client who handles artist management and has several sites that she pays for, but needs itemization so they know which accounts to cut checks from. i was setting up different accounts for each band, but my client only has so many email addresses that i can send the various accounts to (since you can only use an email once within the current system).

anyone know of a work around for that one?

my issue, like the initial one brought up, is that my client is already incredibly busy and does not have the time to keep several dozen logins/passwords straight. she needs 1 login where she can go in and see each client's payment status, she can 'resend' invoices out to her clients (possibly even masking the email as coming form her account email), and she can handle the follow up/payments without needing my help every time.

splaquet,

Why couldn't you just create separate products for each? That way they gets billed seperately that should solve that issue. Outside of that the client could just setup a ton of forwarders/aliases for account creation.

That being said this feature is still high priority for us also.

Here's what we use for branding communications from our different customer groups. https://www.gohigheris.com/in-touch

We sponsored the development of this a couple years ago because we have 3 brands that we wanted to operate out of WHMCS (multi-company thing).

This won't solve the billing issue but, it will make communications branding much easier.

We do not need the exact request described by OP, however we have a lot of Persons (with a single Main Email address) who operate several "Clients/Organizations". We have been managing the limitations imposed by Client's Unique Email address with backup email addresses, distribution lists, forwarding and what not, but it is getting a real pain already.

Explaining to users that they need 5 more additional emails just to register their clients with us is an "interesting" conversation to have.

So to sum up, having an ability to use "username"-s as a unique identifier for login or allowing to use the same main contact email address for different Client's would really expand the use of WHMCS in these situations.

I develop and maintain multiple clients websites through a hosting provider who uses WHMCS for their client billing. While I could open a reseller account and service these clients directly, I'd rather not take on both the developer and hosting liabilities at this time.

Because of this, I need to use one email account as a sub-account to log in to each of my clients' WHMCS client areas, or attempt to remember a whole bunch of my <[email protected]> addresses just to log in. I also have hosting through the same provider as some of my clients, and would like to see my hosting, and their hosting all from the same control panel.

It's now 2016, where services have Two Factor Authentication, one-time log in emails, and people have more accounts than ever to manage. Are there no plans to allow a username/email based sign in, where clients can delegate another username/email as a collaborator on their account?

If not, it doesn't give me much reason to pay for a monthly/yearly WHMCS license when I do start up my reseller hosting account.

This functionality would be great. I am getting more & more clients who have multiple accounts and having one login/master account for them to manage billing etc would be extremely useful.

This is the same for us.

We have several clients who manage multiple offices or locations and would like single sign on.

This is made worse since WHMCS has it set so that all downloads (PDF's, etc) must be downloaded after a login, despite the fact that we have the ability to view tickets without a login enabled. It sure does make things difficult for the EU sometimes.

We too have clients that manage multiple offices and locations and need a separate profile contact to manage them all.

This is made worse since WHMCS prevents users from downloading files unless they are logged in. Despite the fact that we allow our clients to view tickets with the direct link and not require a login.

It makes things difficult when we send out PDF quotes or technical documents. They need to login to whichever account is for that office or location. Not the best for customer service.

For invoices, we did setup alternate billing contacts. But this only send the emails. They do not really have a method to VIEW online all the invoices unless they login into all the accounts separately. As an example, we have a medical clinic with 12 offices. 12 logins to manage for the client.

Agreed - I have this exact issue too - multiple billing locations, but

one company administrator with one email address who needs to manage

billing for all of them.... it's embarrassing not being able to offer

them a solution. Instead, they have to 17 unique email addresses??

Crazy.

Indeed, please do implement this as I have clients with multiple companies who require invoices for each company but have a single email address doing creditors for all the companies.

Suggestion: Another workaround would be to allow multiple companies under one profile. With a different billing contact and company name to be assigned to each hosting/domain/product. This in essence would solve all these problems as the client would then have a single login with multiple contacts and companies etc.

Many of us have multiple hosting company names. How difficult that this be? Just set it up so that the program checks for all the addresses in a comma separated list.

[email protected], [email protected], [email protected]

This is a great idea whose time has come years ago.

After 10 months nothing is changed? i support this request that is very important and it should be improved very quickly.

I'm chiming in to see if someone from WHMCS will respond about this. This is one of my biggest gripes with WHMCS.

Indeed, this is extremely important. I'd also like to be able to have different company names on invoices for a client under the same profile.

I also have several cases that involve a single customer (single account) who needs several invoices for different companies. This will be useful indeed.