Make Reason for Cancellation Request optional
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Dennis Skov Hermannsen shared this idea 5 years ago
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I don't see the point in forcing users to enter a reason for cancelling their product.
If a customer has had a bad experience, it will only anger them even more if they have to spend time filling out a form.
I'd like the option to make it optional.
If a customer has had a bad experience, it will only anger them even more if they have to spend time filling out a form.
I'd like the option to make it optional.
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When a customer doesn't enter a reason for canceling the service and clicks submit, the page reloads. The previously selected choice between 'Terminate immediately' and 'End of billing period' is then also reset. An inattentive customer then accidentally cancels the service with the 'Terminate immediately' option because their earlier choice of 'End of billing period' has been restored.