Feature Requests
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Hosting Account Quota Notifications

Bluebird shared this idea 4 years ago
Under Consideration

I cant believe this does not exist in WHMCS!

When a client reaches his disk quota limit we get a notification from our Control Panel (in our case DirectAdmin). WHMCS already knows about this quota limit, if you go to the clients Hosting Product you can see the Disk, Bandwidth usage.

Currently we have to send out emails manually to clients advising them to reduce space or upgrade. But why does WHMCS not automatically send out an email to the customer when they reach the soft limit or near it? Why not also advise prior to nearing an other set threshold limit like 80% or 90% ?

So what i propose is that after the Cron job which WHMCS updates usage, it should automatically create a Support Ticket based on a email template in Email Templates, this ticket will notify the client automatically.

This should be in the Automation Settings or by Product in the Product "Other" tab. (i would do it by product)

What do you think?

Comments (27)

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This should have been in WHMCS from the moment extra disk space was invoiced for, simply to make it easier for a client to know that his account is nearing quota and give him options: 1) remove unnecessary files, or 2) upgrade (with the correct URL + instructions to upgrade)

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Yes it is a very needed feature, I actually had to purchase this licence: https://mbitdevelopment.com/en/services/whmcs-development/hosting-quota-notification-whmcs-addon-module/ it just works ok. But it would be great if it had more features and most importantly WHMCS native.

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1

This is a must !

Or maybe WHMCS is getting a fee from other companies who offer this with money, and this will never be done. ugh...

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+1 tinfoil hat

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