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Email Support ticket - Automatic Suggestions

Will Harrison shared this idea 4 weeks ago
Already Possible

As with the form submitted tickets emailed tickets should receive suggested kb articles or predefined replies in the automatic opened ticket response. This would help resolve some issues without any human intervention.

Comments (1)

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Hi,

Thanks for your suggestion. I'm pleased to advise this is already possible with the following merge field in the Support email templates:

  1. {$ticket_kb_auto_suggestions}