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Default ticket status on reply - please change to "open"

Matt B shared this idea 4 years ago
Currently Declined

Hello,

When users submit tickets and we reply to them, we would like the default status to be "open" or would at least like to have the option of assigning "open" as a status.

Thank you,

Matt B.

Comments (2)

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You can change this yourself either by going to the template and doing a simple if statement or by going to the admin panel and changing the ticket status name.