Feature Requests
Share ideas, discuss and vote on requests from other users in community
 

Custom Session Timeout needed immediately

Gary Barr shared this idea 3 years ago
Declined

We just switched to WHMCS and it looks like we are going to switch back for this one reason alone. We use the ticketing system to keep track of all work on tickets. Our techs make notes as they are working and then save/send updates for future look ups and customers to know what we did. However, we keep losing notes, because the system logs us out with half the notes entered. The only way around it is to Reply every single note, which would send the customer a single line update, which could end up sending them a spam filter worthy 20-30 emails over one repair. Not acceptable.

We need to be able to allow our technicians (admins) to stay logged in throughout a full business day and not worry about their notes just disappearing because they didn't save. Sometimes the system will let us login and the notes are still there ready to save, but seemingly on the ones we've made the most notes on that are hard to redue (with link information and such), once we log in, the note area is totally blank.

Just while I typed this, one of our techs just lost very valuable notes and nope, once he logged in, they were gone. Unless there is a temporary fix until the main fix is done, it looks like we will pull out of WHMCS... We hate to lose 4 months of setup work and conversions, but the time loss in this logout problem is killing our productivity.

Comments (8)

photo
1

Gosh darn it... We had a tech make a note with a key code that we purchased, however, he got an important phone call that pulled him away for a while... Only to come back and it had logged him out and code was lost. So now, we have to buy another $65 code, because of this logout problem. Please help us resolve this ASAP, we like WHMCS's power, but if it cripples our support people, it's worthless to our company.

photo
1

Oh and this is hilarious:

In Version 6.3, we've focused on the ticket system with many exciting enhancements including:

  • Auto-saving - your reply is now saved as you type which coupled with improved session timeout detection helps to ensure you never lose that long reply you've been working on

We are using the latest Chrome, and one time it will save it, the next time, it doesn't.

photo
1

If the PHP session timeout length is causing a problem for you you can increase it via the php.ini configuration file for your hosting environment. Simply increase the timeout length to a length of time you are happy with.

photo
1

Thank you for the advice, tech support didn't have an answer. However, I'm still a little lost on what to change. I'm using Cpanel Hosting on Hostgator, but when in the php config editor (advanced), but can't find it. I talked to Hostgator support and they said there are many timeout length variables, which one exactly needs to be changed?

photo
1

session.cookie_lifetime and session.gc_maxlifetime

Both are in seconds.

Being with HG is probably part of the problem (I am an ex HG employee). They pay peanuts and hire anyone no experience necessary. Whoever you talked to probably didn't even know what you were talking about.

photo
1

session.cookie_lifetime and session.gc_maxlifetime are what need to be set.

The employee you spoke to probably didn't know what you were talking about since HG hires anyone with no experience necessary so that they can pay peanuts for a front line.

photo
1

Just ticking the "Remember me until I logout" at the login screen does not help?

Never had this issue,

photo
1

Thank you... And yes, I used to be friends with Brent Oxley when he started it, and it used to be awesome... But when he sold out, it rocketed downhill.