Client Area Support Ticket Editing.
The way the current support tickets work is that if you ( user) adds to a
ticket it will push the ticket to the bottom of the ticket queue, even
if you have forgot something in the initial ticket and then you add this
as a reply.
I would like to see a feature added to either allow tickets to be edited until they are replied to by a staff member then editing is
locked or to allow any ticket to be edited like these forum posts up to a
period of 15 minutes before being lock